Last Updated: March 01, 2025
Thank you for choosing Kitestring Hosting, a service operated by Kitestring Studio Inc, DBA Kitestring Hosting (“We,” “Us,” “Our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit kitestringhosting.com and use our services.
By using Kitestring Hosting, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal data necessary to provide and improve our services, including:
• Account Information: Name, email address, and contact details.
• Billing Information: Collected and processed securely through Stripe (we do not store credit card details).
• Technical Information: IP address, login activity, and cookie-based tracking.
• Usage Data: Analytics on how users interact with our services.
We do not collect sensitive personal data (such as government-issued IDs or biometric data).
2. How We Use Your Information
We use the data we collect for the following purposes:
• Account Management: Creating and maintaining user accounts, processing payments, and providing customer support.
• Security: Detecting and preventing fraud, abuse, and security threats.
• Marketing: Sending service-related updates and promotional emails (you may opt out at any time).
• Analytics & Improvement: Understanding how our services are used to improve performance and functionality.
3. Cookies and Tracking Technologies
We use cookies for essential functions, security, analytics, and personalization. You can manage your cookie preferences through your browser settings, but disabling cookies may impact the functionality of our services.
4. Data Sharing and Third-Party Services
We do not sell, rent, or share your personal information with third parties for advertising purposes. However, we share data as needed for business operations, including:
• Payment Processing: Stripe (for billing and transactions).
• Hosting & Security: Liquidweb, Cloudflare (for performance and security).
• Domain Registration: Namecheap (if you register a domain through us).
• Backups: Backblaze (for disaster recovery).
• Email Services: Mailgun (for transactional emails).
We may also disclose data if required by law enforcement or to comply with legal obligations.
5. Data Retention and Security
• We retain user account data for up to 60 days after cancellation as part of our backup system.
• We implement strong security measures to protect user data. However, since we provide web hosting services, we advise customers to only store publicly intended content on our platform.
6. User Rights and Data Access
• Data Deletion Requests: Users may request account deletion. However, deleting an account will terminate access to our services, and refunds will not be issued.
• Data Access: All stored personal data is visible within the account portal.
• Exporting Data: We do not currently provide an automated self-service data export option.
We are not subject to GDPR or CCPA, as we primarily serve U.S.-based customers, with minimal business activity in California.
7. Children’s Privacy
Our services are not intended for children under 13. Minors must obtain parental or guardian consent to use our services.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates may be communicated via email. Continued use of our services after an update constitutes acceptance of the new policy.
9. Contact Us
For any privacy-related questions, please contact us at: