Headline: Questions? We’ve Got Answers!
Here are answers to some common questions about Kitestring Hosting. If you don’t see your question, just ask – we’re here to help!
What makes Kitestring Hosting different from other hosts?
We specialize in speed and simplicity. Our platform is built on WordPress and optimized for static content, meaning your site loads extremely fast. We also handle all the maintenance, so you get a worry-free experience.
Do I need to know WordPress to use this?
Not at all! We like WordPress because it’s intuitive to use. We’ve helped thousands of people to learn the basics of WordPress, which are all you need to know to put content online on our platform. If you can write an email or upload a photo, you can build your site here. And if you ever get stuck, our friendly support team will guide you.
Can you help me move my existing site?
Absolutely. We offer free migration for your existing WordPress website. Our team will safely transfer your site to Kitestring Hosting with minimal or no downtime.
How secure is the platform?
Very secure. We include free SSL for every site, run daily backups, and keep the server environment locked down. Plus, we update everything (the WordPress core and plugins) for you, so security holes are patched fast. We also protect our servers with Cloudflare’s Web Application Firewall (WAF) to prevent threats from ever reaching our servers.
What if I need help?
Our support team is here for you. Just head over to the Contact page to send a message. We pride ourselves on being friendly, patient, and thorough in solving any issues or questions.
Do you host our email inboxes?
We don’t host mailboxes for firms. We set up and maintain DNS for your existing provider (Microsoft 365 or Google Workspace) and monitor email DNS for stability. This keeps deliverability strong and reduces risk.
What’s your support schedule and response targets?
Tickets answered 9–5 PT, Monday–Friday. Urgent incidents are monitored after-hours. Target first response: within 4 business hours; critical incidents: we investigate immediately upon alert.
Do you host our email inboxes?
We don’t host mailboxes for firms. We set up and maintain DNS for your existing provider (Microsoft 365 or Google Workspace) and monitor email DNS for stability. This keeps deliverability strong and reduces risk.
What’s your support schedule and response targets?
Tickets answered 9–5 PT, Monday–Friday. Urgent incidents are monitored after-hours. Target first response: within 4 business hours; critical incidents: we investigate immediately upon alert.
What’s included in migration?
Full site copy, database, media, SSL, DNS cutover, and live validation. We schedule a quiet window; typical downtime is near-zero. We also configure Cloudflare caching/WAF and verify HITs on public pages while ensuring logged-in users bypass cache.
How do backups and restores work?
Daily offsite backups. Starter: 14-day retention. Business: 28-day. Pro: 56-day. We target restores within 24 hours of your request (often faster).
Do you secure wp-admin?
Yes. We apply tuned WAF rules, challenge suspicious requests, and can gate wp-admin with Cloudflare Zero Trust (optional add-on) for multi-user teams.
What’s your refund policy? 3
0-day money-back guarantee on your first site. Cancel anytime; future charges stop immediately.
Do you manage domains? Y
ou own your domain at your registrar; we’ll help configure DNS. If you don’t have a registrar, we’ll recommend one and set DNS correctly.
What kinds of sites fit well?
Most marketing/B2B sites, blogs, and practice sites. We aren’t a fit for heavy custom apps (LMS, large membership platforms). If unsure, ask us for a quick fit check.
How do you handle updates?
We maintain WordPress core and plugins with safe-update windows. If a plugin is known to be insecure or incompatible, we’ll propose an alternative.
Do you offer a Service Level Agreement (SLA)?
Yes. Uptime monitoring on Business/Pro with monthly reporting; response targets as above; restore target within 24 hours. Ask for the SLA PDF if you need formal language.